Ibexa DXP Alternatives

Adobe Experience Manager Livefyre is content curation and audience engagement platform that bring real-time content engagement technology to you. It improves how brands interact with their audience. It provides a variety of features to provide the best user experience, such as real-time content and conversation, personalized live events, flexible content delivery options, and a customizable user interface. Livefyre also has an integrations and partnerships program that includes influencers, agencies, and system integrators.

Adobe Experience Manager Livefyre has increased the benefits of its platform with the addition of Adobe Target. Through this addition, Audience Management Companies (AMCs) can now access the Adobe Marketing Cloud to create highly customized experiences for their client’s audiences. Additionally, it integrates seamlessly with other marketing solutions such as Salesforce Marketing Cloud and Oracle Eloqua. Its new capabilities have come at a time when brand marketers are beginning to understand the importance of personalization in digital marketing.

dotCMS Cloud is a Hybrid Content Management System that delivers enterprise-class web content management, simple website creation, and collaboration for agencies, teams, and small and medium-sized businesses. It enables organizations to deliver and manage digital content across multiple channels. The platform has been developed from the ground up using the latest technologies, such as Amazon EC2, Eucalyptus, and OpenStack. With the dotCMS Cloud platform, organizations can build and host their own websites, mobile applications, and microsites using drag and drop tools.

It is your back office for web content, supporting you in delivering websites and applications with greater speed, flexibility, and agility. It is built to give you the features and scalability to create a digital presence without the complexity or costs of traditional software. Designed to operate in the cloud or on-premise, dotCMS offers the simplicity and flexibility of an open source CMS combined with the enterprise-level support and capabilities of a traditional closed source CMS.

XperienCentral is an open API content management solution that allows you to add, edit or remove content without having to touch a line of code. It enables you to create your own custom homepage, edit any area of our content, integrate your blog posts with the newsroom, and more. You can also add comments to any of our blog posts while filtering by your favorite topics. It is built to offer you more flexibility in managing your business, from any time, anywhere. With XperienCentral, you can manage all your company information, products, services, and news.

It gives you the ability to manage all of your inventory, including products, orders, user profiles, and metadata for search engine optimization and analytics purposes. It gives you total control over your content, so you have the freedom to engage with customers in the ways most convenient for them. You also get social media integration for one-click notifications and updates sent directly to social media platforms using industry-standard templates. Easy-to-use templates are designed to meet best practice standards of the web and mobile devices to ensure your brand is consistent across all channels.

Squiz Matrix WCM is a web content management system that provides a complete solution for digital marketing teams to create and manage rich online content. The platform has a talented team of designers, developers, and creative marketers who build web-based marketing campaigns, interactive digital experiences, and digital interfaces for people and businesses wanting to enrich their customers’ experiences. This includes an intuitive website builder, content templates, a digital asset library, comprehensive branding & publishing tools, social media integration, and more. Squiz Matrix is designed with a focus on usability, flexibility, and ease of use.

Moreover, the Page Builder lets you drag and drop prebuilt components, like image sliders and hero banners, while Form Builder makes it quick for non-technical users to build forms by defining the data that needs to be captured, its format, and where it needs to go once captured. Using a content API that provides full headless publishing means content formats are automatically optimized based on the channel and device. All users have to do is set the rules, select the audience and publish. It really is that simple.

Oracle WebCenter Sites is a Web Experience Management system that enables you to quickly create engaging, interactive sites for your business, employees, or customers. With drag-and-drop web app creation and support for a range of traditional and modern mobile app frameworks, it’s simple to create and deploy web and mobile apps with engaging rich Internet applications. WebCenter Sites, which is a component of Oracle Fusion Middleware, enables the building of a unified platform for publishing content, managing users and content, defining business processes, and hosting applications.

WebCenter Sites is based on Java Server Faces technology, which allows for the rendering of HTML pages to be separated from business logic. One of the key strengths of this platform is its ability to play media files natively using the super-fast Oracle application server platform. Moreover, it also supports the creation of custom JSF components to provide extra functionality and generate dynamic HTML where needed. It introduces a new user interface optimized for a modern and mobile device experience. The user interface includes several enhancements to improve usability.

Zesty.io is a cloud-based Web Content Management System that lets you manage your website content easily. You can create and manage content, templates, SEO, forms, members, and more with ease. This makes it easy for anyone to manage their own website, whether it’s small and medium-sized businesses, non-profits, individuals, or agencies. The customer journey on a website is messy such as managing content, user roles, marketing assets, payments, and more. Zesty.io is created to be an easier and more effective way to manage customer experiences across all channels.

And that’s why it’s able to solve customer experience problems that are usually solved by combining multiple other tools (like Customer Relationship Management, Marketing Automation, and eCommerce) into one easy-to-use interface. It is available as a cloud service through the Zesty.io online portal and works with any website. Moreover, the interface allows customers to create and manage content through simple point-and-click actions, making web publishing as easy as using Microsoft Word or Google Docs. The product includes modules such as Document Management, Blog, Image Gallery, Calendar, Events, Forum, Knowledgebase, and Contact Us for creating and managing the information on the website.

WP Engine WordPress is a WordPress hosting provider that provides more high-intensity WordPress hosting with a performant network and failover capability. With a 99.99% uptime, you can use it to build your WordPress site in the cloud. It offers the automatic setup for new sites, giving you one-click WordPress installation on your fresh WP Engine account. You can also use a staging environment to set up your site locally and then push it to production with the push of a button. The security features keep your WordPress site secure at all times.

The platform uses automated vulnerability scans and two-factor authentication to secure your site. It also has a unique firewall that blocks malicious traffic, keeping your site safe from attacks. There are WordPress experts available 24/7 to help you with any problems that you might have when using their service. You can use any theme or plugin with WP Engine WordPress, and there are also custom-built themes available.

Amplience Dynamic Content is a content management system that allows dynamic content (usually from the database) to be presented on a webpage. Dynamic content may take various forms. It may be presented as an image with text overlay or in a side box, or it may be presented in a kind of popup window. It enables you to control the flow of content to your site and has a number of features that benefit all facets of the content management system, from sales to marketing.

It is fast, flexible, and easy to use and the component model of Amplience allows you to build up your site in a modular fashion with small, reusable pieces that can be combined in a myriad of ways to create complex functionality. Armed with a data visualization tool, marketers can create graphs and charts that are specific to their data, along with providing an interactive interface for readers to explore and discover facts as they see fit. With Amplience Dynamic Content, you can integrate a variety of chart types and designs, which can all be customized to match your brand.

Sitecore Experience Manager (XM) is a powerful content management system for organizing and publishing digital information. It is no exaggeration to say that XM forms the core feature of the whole CMS. This is because it allows you to create a completely customizable user experience without requiring the programmer to a specific template. It uses the experience editor, which gives the developer a visual interface to define the different content elements, and the types of interactive controls they want to use on their pages. It is an intelligent content management tool with a reputation for delivering a high-value return on investment.

The product has been designed to provide a complete solution for managing dynamic digital content. It is an ideal platform for the seamless delivery of high-quality content and the management of the process of creating and editing that content. The solution enables organizations to enable their online properties to rival their offline stores and maximizes the return on their IT investments. Sitecore Experience Manager (XM) gives businesses’ teams the ability to manage their digital content more effectively and will help drive commerce to your business.

OpenText Experience Platform is a real-time customer engagement platform that consolidates all of the insights, content, and actions that engage customers throughout their journey to keep them informed and inspired. It connects an organization’s data, processes, and systems to provide relevant, personalized, and engaging customer experiences across channels. The platform empowers organizations to drive business results by delivering exceptional customer experiences across all channels. It is built on a single platform that spans all digital touchpoints, including web, email, mobile, social, and contact center.

OTE combines our industry-leading content management, social collaboration, and knowledge base solutions with best-of-breed customer self-service and experience management capabilities. It integrates with the world’s leading applications, systems, and data repositories to enable companies to manage their customer interactions holistically by automating routine tasks and providing a single view of the customer. Experience Cloud connects organizations’ data, processes, and systems to provide relevant, personalized, and engaging customer experiences across channels.

Optimizely Digital Experience Platform is a digital experience platform offering A/B and multivariate testing tools that empower digital marketers without code and enable data-driven decisions. Review, edit and test your ideas in a live environment to increase engagement, conversions, and loyalty. Digital marketers and software engineers can test different website and mobile app experiences with their customers using A/B and multivariate testing. What makes Optimizely unique is that through a single integration into your website, you can run tests on your entire site, including eCommerce, without disrupting the site for users.

The end result is that you can deliver a great experience to all of your customers, including those on mobile devices. Create a seamless digital journey for your customers with an open, extensible platform that provides one consistent foundation behind every touchpoint. With less effort and more control, you can continuously personalize interactions with your brand so that every experience is better than the last.

DNN Platform is a web content management system built to the latest technology, utilizing standards-based, open source code and running on Windows, Mac OS X, and Linux. It is designed to be extremely flexible and extensible through an API tier. It has a wealth of options for developing content types, field types, and layouts with an integrated theme engine. Additional functionality such as document management and e-commerce is provided by modules that can be installed from the Module Store in the DNN Store using a standard wizard. It can be used for any kind of websites, such as company sites, e-commerce, and community portals.

Just like any other content management system, DNN can be used to create a website around a specific subject. But it’s more than just a website builder; it’s also a social network, an information network, a commerce network, and a publishing network. The platform uses revolutionary technology to dynamically display relevant content for each user in real-time. DNN sites can look and feel anyway you want them to; blogs, business sites, social networking pages, and traditional publishers.

Crownpeak Web Experience Management is a digital experience management platform that provides eCommerce, restaurant, health and wellness, travel, and media businesses with on-demand digital marketing. Easily create and manage your digital marketing from one centralized hub. Manage all your brand’s digital assets from one place: pages, ads, mobile apps, emails, and more. Use our built-in best practices to optimize conversions and nurture leads. Key features include Web Content Filtering and Management, Mobile Apps, Dynamic Forms and Surveys, Customer Data Capture and Retrieval, WebMail and Chat, and integration with CRM Systems.

The solution is cloud-based; on-premises deployment is also available for enterprise solutions. Other features include tools for real-time analysis, monitoring of chat transcripts and form submissions, as well as Mobile Messaging capabilities. The solution is capable of generating reports like all chat transcripts, the number of forms submitted by a user, etc. It also offers email notifications to users eliminating the need to log in to review data or respond to customer queries. Crownpeak Web Experience Management comes with a wide range of pre-defined verticals which can be enabled quickly on the software.

Agility CMS is a content management system written in PHP. It’s built for small to medium-sized businesses with minimal development and design resources. It is extremely easy to install, configure and customize, which allows you to easily build a website that has multiple authors, popular posts, and custom navigation. All options are clearly laid out, your choices are validated as you progress, and no options are preselected.

It was created as an alternative to the commonly used PHP-driven WordPress and Drupal content management systems. Using Agility CMS requires no technical knowledge; it provides users with an interface that is both easy and quick to use. Agility CMS provides users with the functionality to manage their posts and pages through an intuitive interface and back-end interface that mirrors the front-end website features.

It also features an auto-installer and auto-updater, so users don’t have to worry about manually updating their sites every time a new version is released or when a bug fix is released. The tool also provides users with full control over their site with its ability to customize the color scheme, logo, sidebar widgets, menus, and more.

FirstSpirit is a web content management system that makes it easy to build, organize, and maintain blogs, websites, and social media content-driven websites. One powerful interface enables you to build your website using only your mouse. The intuitive interface makes creating pages and content simple, allowing you to focus on your website’s message, not the mechanics behind it. It provides online publishing tools that enable non-technical users to create, edit, organize and publish content on a website as well as manage websites, blogs, and/or wikis.

You get powerful features, such as multiple page layouts, advanced permissions, and integration with WordPress. FirstSpirit’s features include Permission to create different groups and set permissions for each group. For example, you can give employees only author access and let clients only view pages. Create different categories. Each category can be assigned to a group, and the permissions are associated with the category. Moreover, you can choose any WordPress theme and associate each layout with an individual theme.

Drupal Portal is a Web Content Management System that allows professionals, startups, businesses, and non-profits to publish content effectively and build websites. This makes it easy for non-technical users to create a remarkable website. It provides everything users need for managing content and publishing online. Building your website has never been easier. Drupal Portal is also a powerful tool. It offers you the tools you need to control every aspect of your online presence, from the sites you create to the community you build; Drupal Portal helps you do it all in one place.

Its robust API and immense flexibility allow anyone to contribute or create the next big thing for the web. The aim is to empower anyone who uses the Internet, from individuals to major organizations, to easily build, scale, and manage amazing digital experiences. With Drupal Portal, you can create your content and update it anytime, anywhere on the Internet. The tool comes with many features that you would need in a CMS, such as authors, editors and reviewers, content type management, revision history, and so on.

Contentful is one of the best CMSs because of being based on the API; rather than merely focusing on the browser. It is different from other leading CMSs in various aspects, like it has a system for the scalable cloud where no setup is required and content-centric instead of being page-centric. It delivers the best content as per the demand of its users.

The best thing about this tool is that it delivers web admins and web developers with a customization system to structure and organize their content according to their own requirements. It even lets its users create their own custom content model rather than using predefined and fixed templates. These features collectively make it one of the best content management systems in the online world. Users are no longer required to deal directly with the raw API as SDKs for most languages have already been created by Contentful.

HCL Digital Experience is a platform that offers the right kind of experience to users to attract customers and meet the needs of their business. The platform helps the users increase their productivity, and they can improve access to the core applications of their system. Moreover, it also allows users to create a better public-facing website through which users can create more personalized content.

The platform enables users to reduce their service costs, and they can increase the satisfaction of customers by providing more personalized and secure access to data. Moreover, it also ensures the secure exchange of information and application with the suppliers and can reduce the supply chain costs. The platform also provides new content creation tools through which they can create more engaging and attractive content.

HCL Digital Experience comes with revolutionary future-proof IT features to transform their digital experience to the next level. Moreover, it also helps users redesign their content page anytime, and they can deliver applications and experiences to audiences faster.

Progress Sitefinity is a platform that allows users to accelerate their digital transformation with a highly extensible and high performing digital experience platform. It comes as an all-in-one marketing solution that offers powerful content management. Personalization and provides connected commerce facilities. Moreover, it enables digital agencies to deliver personalized content through different channels.

The platform has a content management tool that builds engaging digital content for the customers, and users can send it on different channels. Moreover, it provides insights to users to help them engage and convert visitors easily and let them know what is needed more. It has a personalization tool that can personalize everything, anywhere.

Progress Sitefinity has an optimization feature that can quickly define the aspects which need to change, and users can run A/B split tests to find the impact of their work on web metrics. It allows users to stay in content with their customers to build a strong customer relationship. Lastly, it has effective digital commerce that can delight customers during the purchase experience.

Kentico Xperience is a platform that allows users to create stunning digital experiences faster and combines different areas into one single point. The platform can combine content management, digital marketing, and commerce into a single seamless digital experience for its users. Moreover, it helps users create content and execute digital initiatives faster with an easy-to-use solution for driving results faster.

The platform enables the staff to create personalized content for the customers across different channels on the web, mobile, email, and create touchpoints to see what is attracting customers more. Users can automate digital campaigns to keep their customers engaged all the time, and nurture leads and get more sales out of them.

Kentico Xperience gives users templates to create their automation with a drag-and-drop designer, and they can sell their products online with ease. Users can customize every customer’s experience depending on their interests to increase conversion rate and ultimately target the increase in revenue. Users can collect data through smart forms to know more about the customers.

SDL Tridion Sites (also known as SDL Web) is a powerful web experience management solution that allows companies to effectively manage a complex environment of marketing and commerce-led content around the web, mobile, and other touchpoints to deliver continuous digital experiences. It is a part of SDL Tridion DX that combines the best of Web Content Management with DITA-based Structured Content Management and translation technology to power digital experiences on a global scale supported by artificial intelligence and machine learning.

The solution comes with advanced functions and tools. It matches your content to customer profile information, browsing behavior, and device to forge emotional connections with real-time personalization. SDL Tridion Sites’ key features include synchronizing and scaling content across channels, speaking your customer language, bringing multimedia to life, deploying flexibility, accelerating implementation, and much more. Overall, it is one of the best web experience management solutions compared to the others.

Pantheon is an online encyclopedia that specializes in information regarding folklore, mythology, and religion. It is widely called as the premier encyclopedia in all these sections as well. The main advantage of using the informational database of Pantheon is that it offers its users all kinds of information from Aa-gskw to Zveda Vechanyaya and whatever is between both.

For the easiness of the visitors, Pantheon has divided its section into exciting categories. Just take the example of the mythology section that is divided into six main geographical regions. Each region of the six regions has many defined subdivisions that are again streamlining the search process.

Pantheon also features special interest sections as well to increase and refine the research. Just imagine exploring the areas about legendary heroes, the Bestiary, image gallery, and highly informative genealogical tables of a wide range of pantheons and prominent houses. To accommodate the visitors with best in the class information, Pantheon featured an image gallery where they can find hundreds of images of heroes, deities, and strange creatures of every description.

Contentstack is a content management service that brings business and technology teams on a single platform to deliver personalized omnichannel digital experience. The platform helps users accelerate the delivery of content files in record time, and users can bring experience to life in days. It enables users to reap greater returns on investments, both past, and future, with its digital content.

The platform comes with great collaboration and control tools that allow businesses and technology teams to be in harmony with the CMS system. Moreover, it helps developers to maintain front-end agnostics easily and provides them extensible integrations.

Contentstack enables users to view how their content looks like before they publish it. The platform comes with advanced image management, which helps in delivering images in automatic format. Users can define workflows and approvals according to their business. Lastly, users can control all the media files from a single platform.

Brightspot CMS is an online development and management platform that facilitates users by enabling them to create enterprise applications in astonishing speed. The software offers long-term relationships with more growth and development of business. Users can get a well-designed setup that organizes users’ infrastructure according to their desire. Moreover, it provides a powerful work engine and integration-ready system for effective workflow. This platform gives automated content tagging, contextual search, power control or management, and secure distribution to detect assets easily.

Brightspot CMS offers a vast platform that helps everyone to share and collaborate on effective ideas. It provides a well-managed, attractive, and progressive dashboard that gives a realistic view to all processes. Users can transform a managed ideation to publication and agile collaboration for effective workflows. The vast and featured setup facilitates users from various fields like developers, digital leads, editors, publishers, and marketers. This platform gives special demos and videos for guidance and manages assignments, digital assets, and e-commerce.

Intelledox is a platform that offers a smooth, digital onboarding software through which users can deliver a personalized experience to customers. The platform helps the users in transforming their forms-based processes into the intelligent and conversational user experience. Moreover, it enables users to attract customers and keep them loyal by providing them with exclusive services and rewards.

The platform allows the staff to deliver seamless, mobile-friendly, guided interaction to manage risks and reduce demand for support services. Moreover, it helps users to make their conversations smarter throughout the entire lifecycle of customers. It allows users to use the data guide at every interaction to adapt according to the customer’s context and device. Users can cut through customer’s confusion and improve the transaction completion rates and resolve mistakes.

Intelledox helps extend the core data and system and update the information to update the system along the customer journey automatically. Moreover, it comes with a drag-and-drop tool to move products faster and for IT services, and it does not require Java skills.

Crownpeak DXM is a platform that helps in removing the complexity and barriers which are associated with the digital experiences to allow users to engage easily with the customers. The platform comes as a SaaS digital experience platform that delivers enterprise-grade digital experience and offers unique cloud-native tools. Moreover, it delivers trust-building opportunities and executes high-quality digital experiences with confidence.

The platform comes with a web content management feature that provides multi-site, multi-language, and other collaboration features for flexible delivery systems. Moreover, the software is always up to date with all the latest security techniques and features and offers services in headless delivery, SEO, omnichannel experiences, etc. It has a feature known as experience optimization and governance, which drives higher conversion rates and more revenue.

Crownpeak DXM helps users by ensuring that their experiences are personal, accessible, responsive, and secure. Moreover, it offers content, brand, SEO, accessibility governance, and A/B testing. Lastly, its privacy UX tool gives users the chance to craft their own rich experiences with global privacy laws.

Adobe Experience Manager is a platform that offers solutions to users to fulfill their needs for content and digital asset management. The platform enables users to get a personalized and content-led experience to get their faster results and increase their sales and revenue. Moreover, it comes with a content management solution that ensures consistency in content and personalized according to every customer.

The personalized content will help users to get more leads out of visitors, and they can create an exclusive digital experience for visitors across various channels. Moreover, it enables users to spend more time on experiences than searching content as the software will do it for the users.

It provides such tools through which users can adapt and deliver assets across audiences and channels, and they integrate different solutions at any point. It offers users forms to get data from the customers and communicate with them with ease. Lastly, it comes with a cloud service, and users do not have to worry about the space issues for storing data.

Adobe Target is a platform that allows users to test and optimize every experience they get from the customer at any time. The platform comes with AI-powered testing, personalization, and automation features to help users find the right individual in the haystack. It allows users to take omnichannel personalization to the masses, and users can use its progressive profile to give the best experience through every channel.

The platform ends the guessing game for the users, and they can start running tests on everything through every channel anytime to know about the results. Moreover, its AI-personalization helps users personalize every visitor and apply artificial intelligence to know more about them.

It provides the right mix of the tools through which users can give a personalized experience to every person. Adobe Target allows users to run A/B testing to know more about the right combination of content and layout to get more visitors’ engagement. Users can dig deeper into the testing and automation system to know more about their customers.

Acquia Open Digital Experience Platform is a software that offers the only open digital experience platform that allows users to personalize everything for their customers. The platform enables users to drive engagement, conversion, and loyalty and allows users to set up maturity level. Moreover, users can also support their customers at all stages when they are visiting any campaign or website.

The platform enables users to listen, learn, and deliver a unique journey to every visitor by providing a personalized experience. Moreover, users can ensure they tackle the customers on every channel, ensuring the customers’ maximum engagement. It offers fast and personalized content more easily than ever to allow the customers to connect easily with the system.

Acquia Open Digital Experience Platform provides no-code applications through which they can unify data and enable marketers to quickly and easily optimize website content and customer experience. Lastly, users can deliver the right message to the right channel, whether its website, SMS, a social platform to email to maximize the impact.

Salesforce Audience Studio is a platform that helps users to get deep insights by unifying and capturing data to make relationships with the customers strong. The platform allows users to place multiple touchpoints at different places to know what attracts more attention from the users how the platform is gathering data. Moreover, it enables users to combine data from any source to deliver personalized marketing experience, and they can capture all the data.

The platform can segment the audience precisely depending on their interests, and they can then reach the right audience quickly. It allows users to reach the customers wherever they are, and they can send then relevant messages at the perfect moment. It helps the users to understand the customers by unifying all the disparate data sources into a single place.

It also helps users discover new insights, and they can respond to new signals and sources to identify new customers. Moreover, users can gain insights to understand the customer journey to drive the campaign and increase sales effectively.

InfoFlo is a platform that offers solutions to users to manage their customer relationships, and it does not have any recurring costs. The platform comes with a feature that allows users to keep everything in their system streamlined, and they can integrate their office management solution completely with PBX.

Moreover, it enables users to sync their contacts and calendar events with the Outlook and stay updated with all the details. The platform also provides a unique document management software that enables users to manage their files, and they can know who has check-in and out of the system. Moreover, its marketing tool helps users to retain customers and build long-term relationships with prospective clients.

Users can create milestones for all of their projects through it, and they can associate different tasks with these milestones. InfoFlo enables users to link their emails with specific contact to know the incoming and outgoing emails all the time. Moreover, the platform helps users store their documents in it for later users, keeping it safe.

Solid Performers CRM is a platform that allows users to manage their business satisfyingly. The platform comes with effective lead management through which users can never miss any prospect, and they can collect all the details about their leads. Moreover, the platform also makes it easy for the users to manage their clients, and they can keep the detail of their clients from their arrival to the billing.

The platform has a professional project management system that allows users to manage their projects, assign tasks, and allocate them to their teams. Moreover, users can add any number of vendors to the software, and they can handle all the purchasing of products through it. Solid Performers also allows users to handle the invoicing feature to generate invoices for the customers online.

Solid Performers CRM helps the staff manage finances and keep track of the income and expenses. Lastly, it also allows the managers to use its user roles feature to restrict different people’s access to the documents.

Inspirria is a platform that helps users in managing the customer relationships and resource management of employees. The platform allows users to increase their focus on customer experience and helps in retaining customer loyalty. It offers efficiency in managing the sales processes, and users can improve revenue and enhance profitability. It helps users in accelerating the growth of the organization by implementing end-to-end services.

The platform helps the users deliver powerful customer relationship management capabilities, including sales force automation, customer support and service, and flexible customization features. Moreover, users can integrate it seamlessly with the existing ERP investments, and users can get a 360-degree review of their customers. With the help of this software, users can manage global sales and services.

Inspirria allows users to optimize the sales processes with tools that can drive performance, and they can get a real-time view of their sales and services. Moreover, it improves sales performance through forecasting and commission management. Lastly, users can reduce their case resolution time and can increase service productivity.